Refund & Return Policy

1. The 30-Day Return Window

We accept returns of eligible items within 30 days from the date of delivery. If 30 days have elapsed since your order was delivered, we regret that we cannot offer a return or exchange.

2. Eligibility & Hygiene Conditions

Due to the personal nature of fine perfumery and strict cosmetic hygiene regulations, returned fragrances must meet the following conditions to qualify for a refund:

• The perfume bottle must be completely unopened and unused.
• The original protective cellophane wrapping must remain fully intact and sealed.
• The product must be in its original presentation box and shipping packaging.
• Exclusions: Our Discovery Sets, sample vials, and custom-blended creations are final sale and non-refundable. We recommend purchasing a Discovery Set to experience the scents on your skin before committing to a full-sized bottle.

Please note: Fragrances that show any signs of opening, testing, or spraying will be returned to the client and will not be eligible for a refund.

3. Return Shipping & Fees

Except in cases of defective or damaged goods:

• The client is responsible for purchasing the return shipping label and arranging safe transit.
• We highly recommend using a trackable shipping service and purchasing shipping insurance. The House is not liable for returned items lost or damaged in transit.
• Original shipping fees are non-refundable.

4. Damaged or Faulty Items

If your fragrance bottle arrives damaged, leaking, or with a defective atomizing spray:

Please notify our client services immediately at boutique@houseofrosemarie.com with description and photographic evidence of the damage. We will issue a prepaid return shipping label and coordinate a replacement bottle or a full refund at no additional cost to you.

5. European Union 14-Day Withdrawal Right

Under the European Union Consumer Rights Directive, patrons residing within the European Economic Area (EEA) have the right to withdraw from their purchase within 14 days of delivery for any reason.
This right applies provided the fragrance product has not been unsealed or sprayed after delivery, preserving its hygienic integrity. To exercise this right, please email our boutique with your order details within the 14-day window.

6. Refund Process & Timeline

Once your return is received at our facility and inspected by our quality assurance desk:

1. We will send an email confirming receipt of the package and notify you of the approval or rejection of your refund based on the condition of the return.
2. If approved, the refund will be processed, and a credit will automatically be applied to your original credit card or payment method.
3. Refund credits typically appear on statements within 10 to 14 business days, depending on your financial institution's processing times.

7. Initiating a Return

To initiate a return request, please email our client relations desk at:
boutique@houseofrosemarie.comPlease include your Order Number, name, and the reason for your return. Our staff will respond within 48 hours with shipping addresses and instructions.